Customer Support Manager (Hybrid) — Lead Quality & Growth (Brisbane City)

Customer Support Manager (Hybrid) — Lead Quality & Growth (Brisbane City)

16 Oct
|
Oz Lotteries
|
Brisbane City

16 Oct

Oz Lotteries

Brisbane City

Oz Lotteries is seeking a Senior Customer Operations Manager to lead the support function across multiple brands from Brisbane. The role focuses on delivering high-quality customer outcomes, managing the support team (Supervisor and Officers), and ensuring SLA achievement, roster accuracy, and operational stability.

You will work with Quality & Training and Process & Improvement leads to translate insights into frontline service delivery, while driving process improvements and adoption of current

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📌 Customer Support Manager (Hybrid) — Lead Quality & Growth (Brisbane City)
🏢 Oz Lotteries
📍 Brisbane City

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