Customer Engagement Manager (Melbourne)

Customer Engagement Manager (Melbourne)

16 Oct
|
Real Estate Institute Of Victoria
|
Melbourne

16 Oct

Real Estate Institute Of Victoria

Melbourne

Real Estate Institute of Victoria – Abbotsford VIC

Real Estate Institute of Victoria (REIV) is the peak professional association for the real estate industry in Victoria. We are a respected and influential organisation that works to promote and support our members, advocating for the highest standards of professionalism and ethical conduct. Join our team and be part of an exciting and dynamic industry.

About the role

Build and maintain relationships with all real estate agencies, agents and stakeholders to grow REIV membership, products and services, and increase engagement. This is a permanent full-time position reporting to the Chief Operating Officer.

Key responsibilities

Develop and maintain a comprehensive understanding of the services, products, training programs, member advantages, and advocacy efforts offered by the Real Estate Institute of Victoria (REIV) to effectively communicate with all stakeholders.

Act as a professional ambassador for the REIV promoting the strategic objectives, reputation and members services.

Deliver revenue growth to the organisation across multiple product and service lines.

Identify emerging industry trends, member concerns and business opportunities providing regular feedback to management.

Build and maintain productive relationships with key industry stakeholders including agency principals, property management, corporate groups and industry affiliates.

Proactively identify,



engage and conduct visits with existing and prospective members

Develop and maintain a structured pipeline of prospective members and subscribers, ensuring consistent follow-up, relationship management and conversion activities.

Drive membership and product growth through the conversion of non-members and the promotion of REIV services, including VicForms, training and events, in line with agreed KPIs and revenue targets. Incentives to be agreed.

Build strong relationships with members to understand their needs, identify opportunities for increased engagement, retention and participation, and align appropriate REIV products, services and solutions.

Provide high-quality support to members, prospective members by responding to enquiries in a professional, timely and customer-focused manner.

What you'll bring to the role

Experience in the Real Estate Industry Essential

Excellent communication and presentation skills.

Demonstrated ability to meet and exceed revenue targets

A commitment to innovation and continuous improvement

Self-motivated with a drive to succeed

Drivers Licence and access to a vehicle

This role requires regular travel to agencies across Victoria

What we offer

- Flexible working arrangements from modern offices in Abbotsford.
- Onsite secure car park.
- Dynamic and collaborative work culture.
- Access to employee wellbeing initiatives and birthday leave.

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📌 Customer Engagement Manager (Melbourne)
🏢 Real Estate Institute Of Victoria
📍 Melbourne

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