Job description: - Duties and Responsibilities

Provision of care and supports to participants as detailed in their support plans.

General

- Always check your understanding of the participant's required tasks before commencing your work.
- Implement personal hygiene and infection control procedures
- Be alert if you notice the participant is distressed or apathetic (uninterested or listless)
- Adjust your tasks to meet participant's needs, preferences and priorities
- Record all work as per the organisation's requirements

Work Practices

Duties will vary according to the participant's support plan but may include:

- Assisting people to perform important daily activities
- Facilitating daily personal hygiene and dressing tasks
- Performing home-based tasks such as food preparation and housework
- Undertaking tasks outside the home such as shopping
- Ensuring varied programs of social activities
- Providing emotional support and friendship
- incorporate Child Safe Standards in their practice when working with children and young people
- Report any real or potential risks of harm to a participant, including child and young people

Communicate:

- clearly, inclusively and respectfully
- adapt to participant's age, culture and cognitive ability
- understand individual communication – verbal and non-verbal
- use the best communication method to recognise the difference between self and participant
- be persistent and patient

Build trusted relationships

- build relationships based on mutual respect
- determine what makes the participant feel protected and valued
- work with both participant and their important people to understand how they are involved




- communicate directly with the participant unless otherwise determined
- prioritise participant's voice during any conflict
- treat equally but recognise the imbalance in the relationship
- recognise and report any threat in circumstances and environment

Rights

- understand participant and worker rights
- support participant to express views, raise concerns, report complaints and incidents

Work Collaboratively

- support all supporting stakeholders
- work within role and responsibility
- recognise the participant's skills, experience and contribution to everyone in the team
- keep participants informed when sharing and discussing them
- focus on strengths
- be optimistic, hope and patience

Observe and respond

- review all relevant notes and support plan information
- identify needs and strategies
- clarify your understanding
- be observant, attentive and present
- act responsively and flexibly
- celebrate reaching goals and independence
- maximise participant's control and confidence

Heath and Safety

- talk to participant/supervisor about any intermittent conditions to determine strategies when confronted with the situation
- support access to preventative and responsive health, dental etc
- respond quickly if the participant is uncomfortable, distressed, apathetic or in poor health
- identify potential and actual risks,



then act promptly and in consultation with the participant
- escalate to your supervisor any situation when the participant is at risk
- identify and report any work health and safety issues
- promote independence and choice never use restrictive practice unless approved and trained in the practice

Qualifications preferred: -

- Current Worker Screening and WWCC (if required)
- First Aid Certificate
- Drivers License
- Reliable and comprehensively insured vehicle
- New Worker NDIS Induction Module
- Smartphone

A formal certificate may not be required if the individual has relevant experience and skills – recommended qualifications Certificate III in Individual Support, Mental Health, Aged Care, Community Services, Disability Work or similar

Experience preferred:-

- Preferred minimum six months relevant experience
- Experience supporting people with disability
- Demonstrated continuing professional development.
- Knowledge of continuous quality improvement principles
- Use of equipment related to personal and work safety
- Promoted participant's choice and independence
- Supported participants in hygiene practices

Skills preferred:-

- Verbal and written communication skills.
- Ability to work with various ages, cultures and ability levels
- Ability to build rapport and trust with clients.
- Strong time management and ability to prioritise.
- Ability to use Microsoft Office suite of programs and other computer systems for record-keeping.
- Excellent problem solving and conflict management skills.
- Ability to work as part of a team and maintain valuable working relationships.

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📌 Disability Support Worker (East Gippsland Shire)
🏢 passionatecareservices
📍 East Gippsland Shire