We are seeking meticulous APS4 Case Officers to join a critical operational team delivering high volume identity and travel document verification to join their team on an initial contract until 30th June 2027. You will review complex documentation, assess supporting evidence against legislative frameworks, identify discrepancies, and make accurate compliance decisions. Operating in a fast-paced environment, you will handle time-sensitive cases with strict confidentiality and provide clear service across written, telephone, and face-to-face channels.

The Role

We are seeking meticulous APS4 Case Officers to join a critical operational team delivering high volume identity and travel document verification to join their team on an initial contract until 30th June 2027. You will review complex documentation, assess supporting evidence against legislative frameworks, identify discrepancies, and make accurate compliance decisions. Operating in a fast-paced environment, you will handle time-sensitive cases with strict confidentiality and provide transparent service across written, telephone,



and face-to-face channels.

The Environment & System Framework

You will work on site in Brisbane CBD, utilizing secure government databases, case management platforms, and document verification systems. Operating under the Australian Passports Act and strict privacy guidelines, you will be fully supported with comprehensive onboarding and system training.

What You Will Bring

- Proven experience in high volume processing, document verification, or case management
- Strong attention to detail with an eye for detecting errors or inconsistencies
- Demonstrated customer service capability across multiple channels
- Sound decision-making skills within structured legislative or policy frameworks
- Microsoft Office proficiency and quick adoption of complex secure systems
- Australian Citizenship (mandatory for Baseline Security clearance processing)

We actively encourage applications from any background.

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📌 Passport Case Officer (Brisbane)
🏢 Randstad
📍 Brisbane