HSI is seeking a Customer Support Specialist in Sydney to be the first point of contact for customers. You will handle cases from initial inquiry to resolution, troubleshoot issues, and guide users through the Donesafe platform across multiple channels.
The role emphasizes qualified, timely support, accurate communication, and collaboration with product teams to continually improve the customer experience. 1–2 years in SaaS support is ideal.
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📌 SaaS Customer Support & Training Specialist (Sydney)
🏢 HSI
📍 Sydney
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