Epos Now Group is seeking a Customer Retention Agent to help reduce churn and retain customer business. You will handle cancellations, billing inquiries and proactive outreach to improve the customer experience.
You will negotiate, manage at-risk accounts, and use CRM data to meet KPIs while delivering value from our products and services. The role offers uncapped commission and structured progression.
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📌 Customer Retention & Renewal Specialist (Coffs Harbour)
🏢 Epos Now Group
📍 Coffs Harbour
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