Epos Now Group in Australia is seeking a Customer Retention Agent to reduce churn and actively contact customers at risk of cancelling. You will manage cancellations, handle billing queries, and work to reactivate accounts, contributing to revenue protection in a fintech/POS setting.
You will engage in proactive outreach, negotiate with customers, and use CRM tools to deliver exceptional service while meeting key performance indicators and targets.
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📌 Customer Retention Pro | Uncapped Commission & Growth (New South Wales)
🏢 Epos Now Group
📍 New South Wales
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