Infotrust AU in Sydney seeks an L1 Service Desk Engineer to resolve incidents at first contact, restore service quickly, and communicate clearly to clients.
You will own tickets end-to-end within L1, escalate with full context when needed, and support queue health while following ITIL-based processes.
Candidates should have 1–2 years of frontline IT support, robust Windows 10/11 and M365 knowledge, basic networking, and the ability to explain technical issues to non-technical users.
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📌 First-Contact IT Support Engineer (Sydney)
🏢 Infotrust (AU)
📍 Sydney
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