MWL is seeking a Customer Experience Lead and Stylist to join our Gold Coast Head Office. This role is ideal for a warm, highly organised individual who thrives in a fast-paced environment and takes pride in delivering an exceptional bridal experience at every touchpoint.
Key responsibilities
- Manage the day-to-day inbox and support our boutiques globally as the key link between Head Office and the team
- Convert online enquiries into boutique appointments and sales across dresses, accessories and cleaning
- Deliver one-on-one boutique bridal appointments, building genuine, trusting relationships with each bride
- Manage accessories sales, orders, shipments, returns and exchanges
- Resolve bride concerns with empathy and a solutions-first mindset
About you
- Background in customer service or sales within a luxury or fashion brand
- Robust selling skills, with a natural ability to understand a bride's needs,
build trust and guide her confidently to the right dress
- Confidence converting enquiries into appointments and closing sales online and in boutique
- Highly organised, with strong attention to detail and written communication
- Proficient in Outlook; Shopify experience preferred
- Calm, polished and adaptable under pressure
- Naturally warm, personable and love working with people
- Communicate clearly and with high emotional intelligence
- Love bridal fashion and helping brides find the one
The Important Bits
- Location: Head Office, Gold Coast
- Availability: Sunday - Thursday roster
- Salary: Competitive salary + generous commission
- The team: Join a passionate team within a growing international bridal brand
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📌 Customer Experience Lead and Stylist (City of Gold Coast)
🏢 Made With Love Bridal Pty
📍 City of Gold Coast
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