GROUP WARRANTY CLERK | CASTLE HILL AUTOS

Castle Hill Autos is a family-owned and operated automotive group representing some of the industry's leading automotive brands, including Hyundai, Genesis, Volvo, Nissan, Stellantis, GMSV and Suzuki.

We pride ourselves on delivering exceptional customer service and maintaining high standards across our dealerships. With a supportive team environment, ongoing professional development and opportunities for career progression, Castle Hill Autos is a great place to build your automotive career.

Position Overview

We are seeking a highly organised, detail-oriented and proactive Group Warranty Clerk to join our growing team.

In this multi-franchise role, you will be responsible for processing and managing vehicle warranty claims across our automotive brands, ensuring compliance with manufacturer guidelines, and supporting the service department with warranty-related administration. This position offers an excellent prospect for growth opportunities within a dynamic and fast-paced environment.

Key Responsibilities

Process and submit warranty claims accurately and efficiently

Liaise with manufacturers to ensure timely claim approvals

Maintain detailed records of all warranty transactions and follow up on outstanding claims

Ensure compliance with manufacturer warranty policies and dealership guidelines

Investigate and resolve any rejected or disputed claims





Support the service department with warranty-related queries and administrative tasks

Maintain accurate storage and documentation of warranty parts in line with manufacturer requirements

The Ideal Candidate

Must be living in Australia to be eligible for this role

Possess previous experience in a warranty, service administration, or automotive clerical role

Have a good understanding of warranty claim processes and manufacturer guidelines

Excellent attention to detail, time management and organisational skills

Proficient in dealership management systems and administrative software

Strong communication skills, both verbal and written

Motivated and able to work independently and as part of a team in a fast-paced environment

What's on Offer?

Immediate start

Competitive salary package

Ongoing training and support from a dedicated and professional team

Supportive workplace culture

Opportunities for career growth within a rapidly expanding organisation

Castle Hill Autos is committed to nurturing your potential and providing a platform for continuous growth. If you are ready to contribute your skills and enthusiasm to our dynamic team, we’d love to hear from you.

We are an equal-opportunity employer. We appreciate all applicants' interest, however, only those selected for an interview will be contacted.

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📌 Group Warranty Clerk (Sydney)
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