The Head of Support Services provides strategic leadership across client retention, business transformation, technology delivery, and organisational capability. The role ensures the business operates efficiently, safely, and profitably while maintaining a strong focus on client satisfaction, employee engagement, innovation, and continuous improvement.

Key responsibilities

- Support execution of organisational strategy and business plans
- Translate business objectives into client service and technology initiatives
- Drive continuous improvement, innovation, and organisational transformation
- Support long‑term growth through scalable systems, people capability, and operational excellence
- Build and maintain a culture of accountability, collaboration and continuous improvement across all direct functions, and with external partners
- Develop and maintain strong executive‑level client relationships
- Ensure high levels of client satisfaction, retention, and account growth
- Oversee client service strategies




- Manage escalation of critical client matters and ensure timely resolution
- Develop and manage functional budgets and resource planning

About you

- Robust leadership capability with a proven ability to influence outcomes across diverse business functions
- Strategic thinking combined with hands‑on execution ability
- Exceptional internal and external stakeholder management skills
- Commercial acumen and sound financial decision‑making
- Ability to balance growth, customer outcomes, operational performance, and risk management
- Commitment to continuous improvement and organisational excellence
- Strong problem‑solving and change management capability
- High levels of integrity, accountability, and professionalism
- Passion for developing people, teams, and organisational capability

#J-18808-Ljbffr

📌 Head of Support Services (Sydney)
🏢 Vivid Property Services Pty
📍 Sydney