New Era Technology is seeking an experienced Service Delivery Manager to lead end-to-end service delivery across Perth, Brisbane and Adelaide. The role requires leadership of Technical Team Leads and the Customer Success Manager, ensuring SLAs, KPIs and contractual obligations are consistently achieved.
You will drive incidents, problems and changes while maintaining robust client relationships and focusing on continuous improvement and profitability across multiple locations.
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📌 MSP Service Delivery Leader | ITIL & Customer Success (Toowoomba Regional)
🏢 New Era Technology
📍 Toowoomba Regional
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