Marsh is seeking a Continuous Improvement Manager to lead end-to-end improvement initiatives within our Contact Centre. This senior role focuses on strengthening customer outcomes, colleague experience and operational performance across the Contact Centre, combining business analysis, service design and process improvement.
Based in Melbourne, Adelaide or Sydney, the role is hybrid with a requirement to work at least three days a week in the office, collaborating with cross-functional
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📌 Senior Continuous Improvement Lead — Contact Center (Sydney)
🏢 Marsh
📍 Sydney
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