This is a sales-focused role with a difference. Rather than working primarily with new customers, you'll manage customers coming to the end of their novated lease and help them transition into their next vehicle. You'll build relationships with existing customers, understand their changing needs, educate them on their options and ultimately help them renew their novated lease with us. There is no cold calling. You'll be working with an existing customer base and warm retention opportunities generated internally.
Key responsibilities
- Managing a portfolio of customers approaching the end of their novated lease
- Proactively contacting customers and starting conversations around their next vehicle
- Understanding customers' needs and helping them find the right vehicle and novated lease solution
- Building strong relationships and creating a seamless customer experience from one lease to the next
- Preparing and presenting competitive novated lease quotesClearly explaining lease structures, running costs, tax benefits and available options
- Identifying opportunities to retain customers and maximise conversion
- Following up customers throughout the retention journey and keeping opportunities moving
- Working closely with internal teams including Procurement, Support and Settlements to ensure a smooth customer experience
- Maintaining accurate CRM records and managing your pipeline effectively
About you
- Minimum 2 years' experience in novated leasing
- Proven experience in a phone-based sales role
- A strong understanding of the novated lease industry and the customer journey
- Confident communicating with customers over the phone and email
- Commercially minded with a genuine passion for sales
- Excellent at building rapport and maintaining long-term customer relationships
- Comfortable discussing numbers and explaining financial concepts clearly
- Highly organised with strong follow-up and pipeline management skills
- Motivated by targets, performance and earning potential
- Customer-focused, while still being commercially driven
- Competitive OTE of $170k+ with uncapped commissions
- A role focused on warm, existing customers, with no cold calling
- Industry-leading company culture
- Fully remote or hybrid work arrangements, you choose what works for you
- Vehicle Allowance and staff rates for novated leases
- Ongoing career and personal development opportunities
About us
Novated Lease Australia is a rapidly scaled novated lease provider in Australia. We have been disrupting the industry since 2022 with a focus on market-leading technology, competitive pricing on novated leases and a customer-first approach. At Novated Lease Australia, we're building a different kind of novated lease business. Technology, excellent pricing and an exceptional customer experience are at the centre of what we do.
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📌 Retention Specialist (North Sydney Council)
🏢 Novated Lease Australia
📍 North Sydney Council
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