Greater Metropolitan Cemeteries Trust (GMCT) is seeking an experienced General Manager Customer Experience to lead an enterprise-wide agenda. You will translate strategy into practical service improvements across contact centres, digital channels and frontline teams.
You will champion the voice of the customer, embed customer-centred design, measure progress with meaningful metrics and partner with executives to shape service delivery in Victorian communities.
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📌 Chief Experience & Community Strategy Leader Melbourne (Australia)
🏢 Davidson
📍 Australia
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