Job Description
Mercure Rockhampton is part of Accor, a global leader in hospitality with a network of over 5,000 hotels worldwide. At Mercure, we combine local charm with international standards, creating memorable stays for every guest. We pride ourselves on warm service, high standards, and a supportive team culture where people can thrive and grow.
Qualifications & experience n
Minimum 12 months experience in hotel reception
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Intermediate or higher computer skills including microsoft products
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Current QLD RSA (or ability to obtain within 3 days of employment)
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Hands-on, proactive and guest-focused approach
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Ability to work a 7 day roster across both day and night shifts
Tasks & responsibilities n
Check guests in and out
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Reservations
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Respond to incoming calls in a timely and qualified manner
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Operate PABX telephone system
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Coordinate meeting room facilities
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Maintain cleanliness and presentation of reception area
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Knowledge of local area
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Handle customer requests and complaints
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Follow Accor policies and procedures + OHS procedures
Why Join Us? n
Supportive and team-oriented workplace culture
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Career development and growth opportunities
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Work in a well-established regional hotel with solid guest demand
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Employee advantages across La Vie Hotels & Resorts portfolio
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📌 Hotel Receptionist Rockhampton
🏢 MERCURE
📍 Rockhampton