Preferred for candidates who can support London and Sydney event timelines (hybrid / remote).

THE WORK

This is a fantastic prospect to play a key role in world-class events in London and Sydney, at the forefront of innovation in the financial industry.

Wave of Innovation is looking for a Graphic Designer / Customer Support Coordinator to manage merchandise, printing, and customer support for events in London and Sydney. This role sits at the intersection of logistics and design, ensuring that everything attendees see, wear, and hold reflects the event’s brand and runs smoothly from planning through execution.

This is a 6-month contract position, with the potential to grow into a permanent, dedicated role within the Wave of Innovation team for the right candidate. Depending on how the event progresses, additional related tasks may be added to this role’s scope.

WHAT YOU'LL DO

- Act as the main point of contact for attendee and sponsor queries, including ticketing and sponsorship questions.
- Resolve issues relating to ticket purchases, merchandise, printed materials, and signage.
- Source and coordinate event merchandise, including apparel, swag bags, lanyards, and stickers.
- Manage sponsor merchandise requirements and overall inventory.
- Design and coordinate printing of badges, programs, lanyards, sponsor signage, and name cards.

WHAT YOU'LL BRING

- Experience with graphic design tools (e.g. Adobe Creative Suite, Canva).
- Strong organizational skills with the ability to manage multiple print and merchandise vendors simultaneously.




- Experience with inventory tracking and stock management.
- Comfortable handling ticketing platforms and sponsorship-related inquiries.
- Prior event, conference, or exhibition experience is a plus.
- Timely, clear communication with sponsors and attendees.
- Ability to work independently and manage competing priorities without close supervision.
- Takes ownership of tasks and follows through to completion.
- Comfortable working to deadlines in a fast-paced event environment.
- Adaptable and calm under pressure, particularly during on-site event days.

WHAT SUCCESS LOOKS LIKE

- Merchandise and printed materials are ordered, produced, and delivered on schedule.
- Sponsor branding requirements are met accurately and on time.
- Attendees have a smooth, well-supported experience with badges, programs, and signage.
- Inventory is tracked accurately with minimal waste or shortages.

WHO WE ARE

Wave of Innovation is a high-trust network advancing trusted blockchain, AI, and fintech infrastructure. We connect institutions, builders, and communities, then follow through with practical execution.

WHAT WE OFFER

- A 6-month contract with a strong path to a permanent, dedicated team role based on performance.
- Ownership of merch, print, and attendee support across flagship events.
- Close collaboration with design, events, and sponsorship leads.

Bilingual communication in Mandarin Chinese, Japanese, and/or Korean is preferred, but not required.

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📌 Brand & Creative Support / Graphic Design Coordinator Sydney / London / Hybrid
🏢 Wave of Innovation
📍 Sydney