Western Sydney University invites applications for a senior ITSM leader to drive enterprise IT service management across the university. You will steer strategic planning, delivery and continuous improvement of ITSM practices to enhance resilience, performance and user experience.
The role reports to the Executive Director, Customer Service & Experience and oversees lifecycle processes including incident, problem, change, transition, asset, configuration and knowledge management.
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📌 ITSM Leader: Service Excellence & Automation (Sydney)
🏢 Western Sydney
📍 Sydney
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