Receptionist / Office Assistant (Customer Service & Admin) – Full Time

$60,000 – $65,000 + super | Molendinar, Gold Coast

We’re looking for a capable, friendly Receptionist / Office Assistant. This role suits someone who enjoys dealing with people, is confident on the phone, and can keep an office running smoothly.

We operate from one location and run a healthcare showroom, a wholesale division, and a small healthcare rentals operation. You’ll work closely with the owner, our warehouse team, and our offshore based admin team.

The role:

- Answer incoming calls and greet walk-in customers professionally
- Log enquiries, book appointments and follow up on leads
- Email quotes/invoices with support from our offshore team.
- Basic system admin (training provided) – updating customer notes, orders, statuses and tasks
- Process customer card payments and send receiptsLiaise with suppliers from time to time (ETA checks, follow-ups, basic ordering support)
- Assist with admin tasks such as statements, confirmations, and dispatch updates
- Rentals coordination: take phone bookings,



schedule deliveries/pickups with the team, and ensure hire equipment is ready for customer pickup
- Coordinate simple delivery/pick-up requests with the warehouse team
- Keep the front office and showroom presentable and organised
- Work with our bookkeeper on accounts/overdue checks where required

What we’re looking for

- Outstanding communication skills and a friendly manner
- Reliable, organised and quick to learn
- Good attention to detail
- Confident using computers, email and basic spreadsheets
- Comfortable working in a fast-paced environment.
- Prior reception/admin/customer service experience is preferred
- Systems experience is a bonus (training provided regardless)

Salary

$60,000 – $65,000 + super (depending on experience).

We’re also open to a genuine junior/trainee applicant which would be starting at a lower starting salary, with a review after 6 months.

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