Job Description

This position will provide a professional and courteous switchboard service to staff and customers of the hospital, ensuring appropriate action and response within suitable timeframes.

About the Candidate

This is an excellent opportunity for individuals with strong communication skills who thrive in a dynamic environment and enjoy providing high-quality customer service while supporting patient care and hospital operations 24/7.

- This position will require the ability to work varied hours in compliance with operational hours of the Switchboard Services Unit.
- Ability to exercise personal judgement and initiative in the provision of efficient telecommunication services, including problem resolution and emergent response.
- Extensive customer service experience and knowledge of general office and reception duties, preferably within a Health Care environment.
- Ability to work with minimal supervision maintaining discretion and exercising judgement where necessary, to resolve problems within the scope of your role in situations where precedents have not been set and procedures not defined.
- Ability to communicate effectively and courteously to all levels,



including members of the public and patients.
- Proficiency in the application of computerised information systems and applications, including Microsoft Word and Excel.
- Ability to work as part of the Switchboard and Health Service Team.

Work Environment

Work/Life Balance and Lifestyle Benefits

Nestled within beautiful North Queensland, the rural, urban, country and coastal locations found within the Townsville HHS region provides vibrant and unique communities, affordable living with stunning landscapes, outdoor adventures, and a relaxed lifestyle.

Townsville HHS prioritises employee wellbeing, offering flexible work arrangements, stable job security, and a family-friendly environment. Staff benefit from regional opportunities while maintaining modern healthcare advantages.

Competitive salary and perks:

We offer attractive remuneration packages and generous leave entitlements.

- Salary range: $49.97 - $55.57 p.h. (AO3)
- Locality allowance
- 12.75% employer contribution to superannuation
- Plus Salary Sacrificing options may be available

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📌 Switchboard Administrator (Townsville City)
🏢 Townsville HHS
📍 Townsville City