Job Details:

Must Have Skills:

- Understanding of the Contact
Center domain

- 5+ years of total experience

- 2+ years of hands-on Cyara
experience

- Robust experience with:

- Cyara Velocity

- Cyara Pulse

- Cyara Cruncher

- Cyara Automated Regression
Testing

o Voice and Digital Channel
Automation

Nice to Have Skills:

Detailed Job Description

- Experienced Cyara
Automation Tester to support the testing and validation of
enterprise Contact Center as a Service (CCaaS) platforms.
The ideal candidate will have expertise in using Cyara Velocity,
Pulse, and Cruncher to automate customer journey testing across
voice, IVR, digital, and omnichannel customer service
environments.

- The
role will work closely with Solution Architects,



Business Analysts,
Developers, and Business Stakeholders to ensure high-quality customer
experiences across contact center technologies and
integrations.

Minimum Years of Experience: 5+ Years of experience

Certifications Needed: None

Top 3 responsibilities you
would expect the Subcon to shoulder and execute

· Interact with Implementation / Support teams

· Provide test strategy, test plan, test cases, and
execute tests

· Activities compatible with the skill set of a test
lead under the direction of the project manager.

📌 Contact Center Cyara Test Lead (Melbourne)
🏢 Recognized
📍 Melbourne