Service & Operations Coordinator

Your new company
Our client is an established national business providing specialised technical products, installation, service and maintenance solutions across the commercial, industrial and retail sectors. Due to continued demand across their Sydney operations, they are looking for an experienced Service & Operations Coordinator to join their Western Sydney team and support a busy field service operation.
Your new role
This is a fast-paced coordination role sitting at the centre of the service team. You will be responsible for scheduling technicians, managing customer enquiries and ensuring service jobs are organised and followed through from initial call to completion. Your responsibilities will include:

- Scheduling and dispatching technicians for reactive call-outs, planned maintenance and installation work.
- Managing technician schedules throughout the day and adjusting priorities for urgent jobs.
- Acting as a key point of contact for customers regarding bookings, job updates and service enquiries.
- Liaising with technicians to ensure they have the correct job information, parts and equipment.
- Tracking open jobs and following up with technicians to ensure works are completed and closed out.
- Preparing quotes, purchase orders and service documentation.
- Assisting with job costing, invoicing and parts procurement.
- Maintaining accurate information within the company's job management system.
- Liaising with suppliers and subcontractors as required.
- Supporting the wider service and operations team with general administration and reporting.

What you'll need to succeed

- Previous experience as a Service Coordinator, Scheduler, Service Administrator,



Operations Coordinator or Maintenance Coordinator.
- Ideally, experience within trades, technical services, facilities management, building services or field service environment.
- Experience scheduling and coordinating tradespeople or field technicians.
- Strong customer service skills and confidence in communicating with both customers and technicians.
- Ability to manage a busy workload with changing priorities and urgent call-outs.
- Strong organisational skills and attention to detail.
- Good Microsoft Office skills, including Outlook, Word and Excel.
- Experience using Simpro, AroFlo, ServiceMax or a similar job management system would be advantageous.
- A proactive approach and willingness to take ownership of jobs from start to finish.

What you'll get in return

- Permanent, full-time chance based in Western Sydney.
- Join an established national technical services business.
- Work within a busy service and maintenance environment with plenty of variety.
- Stable role with long-term career opportunities.
- Supportive team and hands-on management structure.
- Opportunity to develop your experience across service operations, scheduling and coordination.

What you need to do now
If you're an experienced Service Coordinator, Scheduler, Service Administrator or Operations Coordinator with experience supporting tradespeople or field technicians, this could be a great next step.

We're particularly interested in candidates who have worked within electrical, HVAC, fire, security, lifts, doors, plumbing, facilities maintenance or other technical service environments and understand the demands of coordinating a busy field service team.
Apply now or get in touch at [email protected] for a confidential discussion.
#3023719

📌 Operations/Service Coordinator (100)
🏢 Hays
📍 100