Job Description

The opportunity

We’re looking for an experienced and commercially minded Sales Manager to play a pivotal role in building and scaling Zelora’s sales function.

Reporting to the Chief Operating Officer, you’ll own sales performance and help shape the strategy, capability, operating model and customer engagement approach required to deliver Zelora’s ambitious growth plans.

This is more than a traditional sales management role. You’ll have the opportunity to build and scale a high-performing sales team, combining strategic thinking and commercial judgement with solid people leadership and a willingness to stay close to customers and execution.

You’ll lead a growing sales team responsible for helping customers navigate home electrification and select solutions that meet their individual needs. You’ll use data and insight to continually improve performance, while partnering across the business to create a seamless customer experience from initial enquiry through to sale and beyond.

What you’ll be doing:

- Set and execute Zelora’s sales strategy, translating ambitious growth objectives into clear commercial priorities, sales plans and measurable outcomes.
- Build and scale a high-performing sales function, developing the people, capability, processes and operating rhythms required to support rapid business growth.
- Own sales performance and revenue delivery, using pipeline, conversion, customer and performance insights to identify opportunities, anticipate challenges and drive sustained improvement.
- Shape Zelora’s customer engagement and conversion strategy,



optimising how we engage customers across phone, digital, LiveChat, text and emerging AI-enabled channels.
- Create a best-in-class sales operating model, continuously improving lead management, customer journeys, sales processes, scripts, tools and technology to increase conversion, productivity and customer outcomes.
- Lead, inspire and develop the sales team, building a performance culture grounded in accountability, coaching, collaboration, customer focus and continuous improvement.
- Embed a consultative, needs-based and ethical sales culture, ensuring commercial performance is achieved through high-quality customer conversations and solutions appropriate to individual customer needs.
- Develop robust forecasting, pipeline management and performance frameworks, providing clear visibility of sales performance, emerging trends, risks and growth opportunities.
- Partner cross-functionally with Marketing, Customer Service, Field Operations, Product and Technology to ensure the end-to-end customer proposition supports growth and a seamless customer experience.
- Use data and customer insight to influence strategic decisions, identifying opportunities to improve propositions, channels, processes and commercial performance.
- Build scalable sales capability for the future, anticipating the people, technology, channel and process requirements needed as Zelora grows.
- Be a point of escalation for customers and frontline performance, stepping into execution when required and ensuring strategy remains grounded in what is happening in the market and across the sales funnel.

📌 Sales Manager (Melbourne)
🏢 intelliHUB
📍 Melbourne