Casual Customer Service Officers | Multiple Opportunities

Your new company
Are you passionate about helping people and delivering exceptional customer service? Looking for flexible work that can fit around study, retirement, shift work, family commitments, or other employment?
Hays is partnering with a respected community-focused organisation to recruit multiple Casual Customer Service Officers. These positions offer flexibility, variety and the opportunity to work across three locations on an ad hoc basis, providing front-line customer service and administrative support. The role focusses on customer enquiries, administration, records management and service delivery support.
Your new role
As a Customer Service Officer, you will be the first point of contact for customers, providing professional, friendly and efficient service across a variety of channels. You'll assist with customer enquiries, administration tasks and operational support while working within a collaborative team environment.Key responsibilities include:

- Providing high-quality customer service via phone, email and face-to-face interactions
- Responding to and resolving customer enquiries
- Performing administrative and data-entry tasks with a high level of accuracy
- Assisting with records management and customer information updates
- Supporting financial administration and cash handling activities
- Providing information and referrals to appropriate internal teams
- Assisting with bookings, registrations and general community service enquiries
- Supporting broader business operations as required

What you'll need to succeed To be successful, you'll bring:

- Previous customer service, reception,



administration or contact centre experience
- Strong communication and interpersonal skills
- Excellent attention to detail and accuracy
- Sound computer skills, including Microsoft Office applications
- Good numerical ability and confidence working with data and transactions
- A positive, adaptable and professional approach
- The ability to remain calm and helpful when managing challenging enquiries
- Availability to work ad hoc shifts as operational needs arise
- Previous experience within local government, administration, customer service, retail, banking or similar service-based environments is highly regarded. However, it is not essential. Full training and ongoing support will be provided to successful applicants
- Current Working with Vulnerable People Registration (Employee)
- National Police Check less than six months old
- Current driver's licence and reliable transport
- Ability to travel between sites when required

What you'll get in return

- Casual hourly rate of $35 per hour
- Comprehensive onboarding and training provided
- Ongoing support and mentoring from an experienced team
- Opportunity to develop customer service, administration and systems skills
- Flexible, ad hoc shifts to suit your lifestyle
- Multiple vacancies available
- Opportunity to work across three unique locations
- Friendly and supportive team environment
- Ideal for semi-retired professionals, university students, shift workers or those seeking supplementary income

What you need to do now If you're someone who enjoys helping people, solving problems and delivering excellent customer service, this could be the versatile opportunity you've been looking for.Apply now through Hays or email #

📌 CASUAL CUSTOMER SERVICE OFFICER (Launceston)
🏢 Hays
📍 Launceston