Quality & Service Coach - Contact Center Excellence (Brisbane City)

Quality & Service Coach - Contact Center Excellence (Brisbane City)

16 Oct
|
Queensland Government
|
Brisbane City

16 Oct

Queensland Government

Brisbane City

Queensland Government is seeking a Quality Advisor to monitor Victims Advocate Service Contact Centre interactions and assess service delivery quality against standards. You will identify coaching needs, provide insights to Team Leaders, and drive continuous improvement with internal and external stakeholders.

The role focuses on promoting learning, maintaining confidentiality, and supporting process improvement initiatives within the Contact Centre setting.

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📌 Quality & Service Coach - Contact Center Excellence (Brisbane City)
🏢 Queensland Government
📍 Brisbane City

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