Senior Contact Centre Transformation Lead - AI & Data (Melbourne)

Senior Contact Centre Transformation Lead - AI & Data (Melbourne)

16 Oct
|
Desda Group
|
Melbourne

16 Oct

Desda Group

Melbourne

JobAdder Operations Pty in Melbourne seeks a proven Business PM to guide the insourcing of a major super fund's contact centre transformation, overseeing the move of member servicing in-house and delivering agent desktop modernization, near-real-time data and AI initiatives.

You will coordinate between technology, operations and member experience teams, direct BAs, and align stakeholders across AWS and Microsoft Dynamics platforms to ensure a successful rollout.

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📌 Senior Contact Centre Transformation Lead - AI & Data (Melbourne)
🏢 Desda Group
📍 Melbourne

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