Job Description

Ready to leave a lasting impact on Australia's health industry?

Join HAMBS, a leading provider of software and information technology solutions to the private health insurance sector for over 30 years. Our dedicated team spans across Adelaide and Sydney, collaborating with over 60% of Australia's private health funds, empowering them to deliver innovative and competitive services to their valued members. At HAMBS, "work" is a vibrant experience. Our culture is driven by values that define us as United , Good Humans , Brave , and Awesome.

For more information about HAMBS and to explore our current career opportunities, visit:

About the Role

We are seeking an Application Support Analyst to join our Adelaide team. You will play a crucial role in providing technical support and resolving issues related to our applications and software systems. You will work closely with end-users, software developers, and other stakeholders to ensure the smooth operation of our applications, identify and resolve problems, and contribute to the ongoing improvement of our software systems.

Key Responsibilities

- Provide service to customers and internal staff in accordance with HAMBS Service Management processes.
- Engage with internal and external stakeholders in a positive manner and as required to support business processes and improvements.
- Ensure that assigned support tickets are actioned and completed as per the specification of our Service Level Agreement obligations.
- Communicate with customers regarding the status of incidents, service requests and problems where required.




- Assist in prioritisation of problem requests as required and ensure that appropriate action is taken to investigate and resolve problems in applications and services.
- Document and close problems according to agreed procedures as required.
- Perform in depth functional analysis of all tickets.
- Serve as a key escalation point for any work within your team.
- Prioritise and diagnose incidents and requests according to agreed procedures.
- Perform ticket management, troubleshooting and resolution or escalation to other support teams, according to the existing Incident Management Policy and Process.

About You

- Tertiary level qualifications in IT or related discipline (desirable), or relevant experience (essential).
- Proven experience in application support or a similar technical role.
- Familiarity with relational databases, SQL, and ability to write and execute queries.
- An understanding of Software Development Lifecycle, Software Quality Assurance, Software Deployment and Software Development Methodologies.
- Familiarity with C#, ASP.Net, .NET Core.
- Experience with troubleshooting API's using tools such as Postman, SoapUI, Elastic Stack.
- Robust customer service mindset, with demonstrated ability to deliver customer value and high‑quality service.
- ITIL understanding and experience in incident and service request management processes.

Employee Benefits

- Flexible working options, both onsite and remote.
- Paid volunteer and wellbeing leave, with the option to purchase additional leave.
- Salary sacrificing and novated lease options.
- Access to an online learning system and world‑class internal and external training sessions.
- Internal employee referral program.

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📌 Application Support Analyst (Adelaide)
🏢 HAMB Systems
📍 Adelaide