At Gentrack, we're partnering with the world's leading energy and water providers to help them navigate one of the biggest transformations the utilities industry has ever seen. As businesses strive to meet customer expectations, regulatory requirements and sustainability goals, our technology is helping more than 60 utility companies innovate faster, improve customer experiences and reduce operational costs.
Department: Client Sales
Location: Melbourne, AU
Why Gentrack?
For more than 35 years, Gentrack has been at the forefront of utility innovation. Together with partners including Salesforce and AWS, we're delivering market-leading solutions that help utility providers transform the way they serve customers and operate their businesses.
This is an exciting time to join a high-growth organisation with ambitious global plans, a technology-first approach, and a culture built on collaboration, innovation and purpose.
Our Values
- Respect for the planet
- Respect for our customers
- Respect for each other
What You'll Be Doing
- Managing day-to-day engagement with assigned customer accounts
- Building strong relationships with operational and mid-level stakeholders
- Supporting account planning, customer success initiatives and governance activities
- Coordinating across Product, Delivery and Support teams to achieve customer outcomes
- Assisting with renewals, forecasting and identifying growth opportunities
- Supporting customer adoption and engagement with Gentrack solutions
- Proactively managing issues, risks and escalations
- Maintaining accurate account plans, actions and customer insights
- Helping identify and progress recent commercial opportunities
What We’re Looking For
You’ll bring a combination of customer relationship expertise, commercial acumen and industry knowledge.
- Account Management, Client Executive or customer-facing commercial experience
- Experience working within the energy, utilities or water sector
- A strong understanding of complex and regulated customer environments
- Proven success building and maintaining trusted customer relationships
- Strong organisational skills and attention to detail
- The ability to manage multiple stakeholders and competing priorities
- Communication and relationship-building skills
- A collaborative approach and a genuine desire to learn and grow
What We Can Offer You
- Competitive salary
- Annual discretionary bonus
- Private medical insurance
- Employee assistant programme
- Life assurance
- One-off wellness subsidy
- Enhanced parental leave
- Hybrid working arrangements
- Regular office social activities
- A wide variety of learning and development programmes and opportunities
To discover more about Gentrack and how we’re transforming energy and water utilities with innovative solutions, please visit our website and LinkedIn.