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Capital S.M.A.R.T is still leading the way in small to medium accident repair technology! We’re proud of our robust partnerships and growth that continues to be enabled by our 1500 + team members across Australia and New Zealand. We maintain our focus on innovation and seek to positively influence the industry.
Join us and you’ll be provided with uniforms, training, career development, ongoing support, staff discounts, flexible rostering and regular incentive programs.
Our Leadership team is dedicated to your safety, success, and growth!
The Opportunity
We have an exciting opportunity for a Customer Service Officer to join the team at SMART Brookvale. This position will also at times require travel to our Lane Cove site for assistance.
You will be the first point of contact for our customers, providing up to date information about their repairs and instilling confidence that the customer has left their car in very capable hands.
Permanent position, Monday to Friday. 7.30am - 4.00pm
Your role will include:
- Greeting and checking in customers as they arrive for their assessment
- Providing clear and up-to-date information about vehicle repairs
- Maintaining a welcoming and professional customer environment
- Managing the vehicle return process and addressing any customer concerns
What we’re looking for:
- Experience in a customer-facing, fast-paced environment
- Strong communication skills with the ability to build rapport in person and over the phone
- Highly organised with excellent attention to detail
- A team player committed to delivering outstanding customer service
- Full Australian working rights
- Own vehicle and valid NSW drivers licence
What’s in it for you?
- Promote from within culture with real career pathways
- Annual performance-based reviews and service awards