SENIOR Medical receptionist - Full time, Part time

We are seeking an experienced Senior Medical Receptionist to join our small, supportive team. This is an excellent opportunity for a highly organised, personable and reliable professional seeking a long-term role in a private surgical practice.

The successful applicant will have a genuine commitment to helping patients, exceptional attention to detail and the confidence to manage a busy range of reception, administrative and surgical coordination responsibilities. You will be warm and professional in your communication, proactive in your approach and comfortable working independently while contributing positively to a close-knit team.

About the role

- Answering telephone and email enquiries with warmth, professionalism and discretion.
- Preparing clear, accurate and professionally written correspondence for patients, doctors, hospitals, anaesthetists and other third parties.
- Making and confirming patient appointments using Genie/Gentu medical software and online appointment-booking platforms.
- Key requirement – patient enquiry follow-up via Luna Systems
- All new patient enquiries from Meta (Facebook/Instagram), our website, and other digital channels flow through our internal enquiry platform, Luna Systems.
- A core responsibility of this role is to review and action all new enquiries in Luna Systems each day, ensuring timely, professional follow-up by phone and/or email in line with our practice protocols.
- You will be expected to track enquiry status, document all contact attempts, and elevate complex enquiries to the practice manager or clinical team as required.
- Experience with CRM/enquiry platforms or high-volume patient contact is highly regarded; training on Luna Systems will be provided.




- Transferring bookings from external booking platforms into Genie.
- Applying deposits and payments accurately to patient records.
- Creating and maintaining files for new patients.
- Preparing patient quotes following consultation.
- Coordinating theatre and hospital bookings, including liaising with hospitals and specialist anaesthetists.
- Creating surgical packs and following up with patients regarding their surgery.
- Preparing, receipting and managing patient accounts.
- Supporting patients throughout their journey with transparent, timely and compassionate communication.
- Maintaining accurate patient records and ensuring privacy, security and confidentiality requirements are met at all times.
- Supporting the maintenance and review of practice manuals and procedures.
- Collecting and reporting CME data for the doctor.
- Contributing to ongoing improvements in patient experience and satisfaction.
- Maintaining non-clinical areas of the practice to a high standard of cleanliness and hygiene.
- Privacy & Security, Patient confidentiality, Patient record management: Ensure required levels of privacy, security, and patient confidentiality at all times.
- Have full practical understanding of customer/patient needs, and manage to ongoing improvement in customer satisfaction.

About you

To be successful, you will have:

- Advanced, current and expert-level experience using Genie medical software.




- Extensive experience in a private surgical or specialist medical practice.
- At least three years’ experience in a similar senior medical reception or practice coordination role.
- Strong knowledge of surgical bookings, hospital coordination and specialist anaesthetist liaison.
- Excellent written and verbal communication skills, including grammar, spelling and professional email composition.
- A confident and engaging telephone manner, with the ability to respond to enquiries and support prospective patients.
- Outstanding organisational skills and meticulous attention to detail.
- The ability to manage competing priorities, including patient bookings, correspondence, accounts and surgical coordination.
- A genuine commitment to high-quality patient service and a warm, caring approach.
- Professional presentation and sound judgement when handling confidential information.
- The ability and willingness to work flexibly, proactively and collaboratively within a small team.
- Reliability, trustworthiness and a strong work ethic.
- Experience in cosmetic surgery, plastic surgery or another private surgical specialist practice will be highly regarded.

You will be joining a professional and supportive practice that values:

- High standards of patient care.
- Respectful and collaborative teamwork.
- Accuracy, confidentiality and professionalism.
- Long-term commitment and consistency.
- A positive workplace environment where your contribution is valued.

If you are an experienced Genie/Gentu user who takes pride in providing exceptional patient care and enjoys the variety of working in a surgical practice, we would love to hear from you.

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📌 SENIOR Medical receptionist - Full time, Part time (Brisbane)
🏢 Brisbane Cosmetic Clinic
📍 Brisbane