Talent International is currently recruiting multiple Customer Service Agent to work for the NSW Government , based in Parramatta. This position is a 4-month contract with a view to be extended, and the role pays $37.50 per hour + Super.

7.5 hours a day / 37.5 hours a week

Flexible/Hybrid working options available

About the Role

The program delivers crisis payments and energy support worth millions of dollars annually.

In this role, you will:

- Assess customer eligibility for government assistance programs
- Communicate with customers via phone and email
- Liaise with energy retailers to coordinate support for customers
- Provide clear, accurate and empathetic customer service
- Work within established frameworks to make eligibility decisions
- Meet KPIs in a fast-paced, high-volume environment

About You

We are looking for candidates who have:

- Experience in high-volume contact centre or customer service environments
- Robust communication skills (written and verbal)
- Ability to quickly learn and apply complex information
- A proactive, adaptable and can-do attitude
- High attention to detail and integrity in decision-making
- Confidence working with vulnerable or distressed customers

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📌 Customer Service Agent (Parramatta)
🏢 Talent
📍 Parramatta