For the very first time ever, we're bringing Australia's favourite frozen yogurt experience to Tasmania, and we're looking for an exceptional Venue General Manager to lead the launch!

About Yo-Chi

Chi is at the heart of everything we do. Yo-Chi has grown from a local idea into a movement, inspiring creativity, welcoming all ages, and spreading positive energy through frozen yogurt.

We’re growing across Australia and internationally, and it’s all driven by our people. As a family-owned business, we put our team and guests first, creating positive experiences, supporting each other, and making our venues a place where everyone feels welcome.

About The Role

This isn't just another venue leadership role. It's an opportunity to be part of Yo-Chi history. You'll play a key role in opening the doors, building an incredible team from the ground up, creating unforgettable guest experiences, and establishing the 'CHI' in a brand new market.

As Venue General Manager, you'll lead from the front, inspire a high-performing team, and take ownership of every aspect of venue success. From creating an amazing culture to driving operational excellence and commercial results, you'll be empowered to make a real impact from day one.

If you're driven by people, love building teams, thrive in fast-paced environments, and want to be part of something special from the very beginning, keep reading!

What You’ll Be Doing

- Be the driving force of the venue, visible, engaged and leading from the front every shift
- Deliver exceptional guest experiences that reflect the energy and character of Yo-Chi
- Coach, develop and motivate your team in real time
- Build a strong, accountable and positive team culture
- Oversee daily operations with a focus on quality,



consistency, food safety and presentation
- Manage labour, COGS and P&L; to deliver strong commercial performance
- Own venue KPIs, budgets and performance, identifying opportunities to drive sales and profitability
- Recruit, train and retain high performing team members
- Build strong connections with the local Casuarina community and help make Yo-Chi a destination people love

What we’re looking for:

- Proven leadership experience managing hospitality, retail or QSR venues
- Strong operational expertise across rosters, stock and performance metrics
- Availability across a flexible Monday to Sunday roster
- A people first leadership style with a genuine focus on developing your team
- Someone who is calm under pressure, resilient and solutions-focused
- A leader who takes ownership, brings great energy and loves creating positive experiences for both customers and their team

Why you’ll love it here:

- Competitive salary plus quarterly performance bonuses
- Potential Profit Share arrangement
- Free Yo-Chi every shift plus staff discounts
- Real career growth opportunities as we continue to expand
- Access to our Happiness Hub for wellbeing, learning and mental health support
- A genuinely fun team culture with socials, team dinners and a crew you’ll love working with
- Flexible rotating rosters that work with your lifestyle

The exciting part

You’ll set the standard, build something special from the ground up, and create a venue the Hobart community can't wait to come back to.

To set you up for success ahead of the Hobart opening, this role will require approximately 4 weeks of paid training in Melbourne, VIC prior to launch. Travel and accommodation support will be provided.

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📌 Venue General Manager (Hobart)
🏢 Yo-Chi Frozen Yogurt
📍 Hobart