Garde Hotel & Warders Cottages
Fremantle, Perth, Western Australia

About Us

Garde Hotel & Warders Cottages is part of W1 Hospitality Group, a diverse and growing hospitality collective based in Fremantle.

Our group includes Garde Hotel and Warders Cottages, Emily Taylor Bar and Kitchen, Anglesea, Garde Spa and Gimlet Gin Bar. We are committed to exceptional guest experiences, professional leadership, strong operational standards and effective coordination across our hospitality venues.

About the Role

We are seeking an experienced Hotel Manager with a strong background in hotel operations, front office management, housekeeping coordination, international guest relations and hospitality administration.

The successful candidate will be responsible for overseeing daily hotel operations, managing Front Office activities, coordinating Front Office and Housekeeping teams, and ensuring effective communication between departments. The role requires demonstrated leadership capabilities, strong organisational skills and the ability to maintain high service standards in a fast-paced hospitality environment.

The Hotel Manager will oversee staffing coordination, operational reporting, guest relations, administrative processes and relevant financial controls, working closely with senior management to maintain efficient hotel operations and consistent service delivery.

Professional communication in English and multiple additional languages is a key requirement of this position. The successful candidate must be able to communicate confidently with international guests from diverse linguistic and cultural backgrounds, provide personalised assistance, manage enquiries and complaints, and ensure a welcoming and professional experience throughout the guest journey.

The ideal candidate will combine extensive hands-on hospitality experience with a comprehensive understanding of how Front Office, Housekeeping and Food & Beverage departments work together. Robust administrative capabilities, attention to detail, sound judgement and the ability to supervise staff and take responsibility for operational outcomes are essential.

Key ResponsibilitiesHotel and Front Office Operations

- Lead and manage daily Front Office operations with full accountability for service delivery, operational efficiency and adherence to established procedures.
- Supervise, roster and coordinate Front Office and Housekeeping teams, ensuring appropriate staffing levels, effective task allocation and smooth daily operations.
- Coordinate Front Office, Housekeeping and Food & Beverage activities to ensure a seamless guest experience and effective communication between departments.
- Monitor room availability, cleanliness, inspections and readiness in coordination with Housekeeping and Front Office staff.
- Drive operational standards and ensure consistency in guest service, departmental procedures and daily work practices.
- Lead by example in guest interactions, maintaining a professional front desk presence and high standards of hospitality.
- Monitor team performance, attendance, task completion and accountability across shifts.
- Coordinate group bookings, corporate accommodation requirements and special guest arrangements with the relevant departments.




- Manage unexpected operational situations, prioritise competing demands and implement appropriate solutions to minimise disruption.

Staff Leadership and Rostering

- Supervise, roster and coordinate Front Office and Housekeeping employees according to occupancy levels, operational requirements and staffing availability.
- Support staff scheduling, shift allocation, attendance monitoring and daily workforce planning.
- Provide operational guidance, on-the-job training and feedback to ensure employees understand their responsibilities and required service standards.
- Monitor team performance and address operational or service issues promptly and professionally.
- Promote teamwork, clear communication, accountability and compliance with company policies.
- Communicate staffing requirements, performance matters and operational concerns to senior management.

Guest Relations and Multilingual Communication

- Manage escalated guest issues and resolve complaints professionally, decisively and in accordance with company procedures.
- Deliver personalised guest service through effective communication, cultural awareness and sound operational judgement.
- Communicate professionally in English and multiple additional languages to assist international guests from diverse linguistic and cultural backgrounds.
- Respond to guest enquiries, coordinate special requests and support international travellers throughout their stay.
- Monitor guest feedback, identify recurring issues and implement or recommend service improvements.
- Maintain qualified relationships with corporate clients, group organisers and other relevant business contacts.
- Support accommodation, tourism and transportation arrangements where required to enhance the guest experience.

Administration, Reporting and Financial Controls

- Maintain accurate shift handovers, daily operational reports, incident records, administrative documentation and end-of-day procedures.
- Support invoicing, payment processing, cash reconciliation, purchasing and supplier coordination in accordance with company procedures.
- Maintain accurate operational records and support daily audit, reconciliation and reporting functions.
- Monitor payment transactions and cash-handling procedures, ensuring accurate records and compliance with internal controls.
- Assist with the preparation and maintenance of operational reports, staffing records, guest feedback records and management documentation.
- Support purchasing and stock coordination by communicating requirements to suppliers and relevant departments.
- Use hotel management and workforce systems to maintain accurate information and support efficient daily operations.
- Maintain regular communication with senior management regarding operational performance, staffing requirements, guest matters, incidents and issues requiring management attention.

Compliance and Operational Standards





- Ensure compliance with workplace health and safety requirements, company policies, brand standards and established operational procedures.
- Monitor service delivery and ensure consistent application of hotel standards across shifts and relevant departments.
- Maintain appropriate documentation relating to incidents, operational issues, guest complaints and corrective actions.
- Support end-of-day processes, financial controls and relevant audit functions.
- Identify operational inefficiencies and recommend improvements to departmental coordination, administrative processes and service delivery.
- Ensure effective communication between Front Office, Housekeeping, Food & Beverage and senior leadership to maintain continuity of hotel operations.

Essential Requirements

- Demonstrated experience managing and leading a team is essential.
- Professional proficiency in English and multiple additional languages, with the ability to communicate effectively with international guests.
- Strong understanding of hotel operations, Front Office procedures and guest service standards.
- Demonstrated ability to supervise and coordinate staff, organise rosters and maintain operational accountability.
- Proven ability to manage high-pressure operational environments and competing priorities.
- Experience handling escalated guest issues, complaints and service recovery.
- High level of professionalism, presentation, interpersonal skills and communication.
- Strong understanding of the operational relationship between Front Office, Housekeeping and Food & Beverage.
- Experience with hotel management systems such as Mews or equivalent.
- Competence with Microsoft Office applications, including Word, Outlook and Excel.
- Familiarity with workforce management platforms such as Deputy.
- Experience with operational reporting, payment processing, cash handling, invoicing and accurate record-keeping.
- Robust attention to detail, organisational ability and operational discipline.
- Availability for rotating shifts, including weekends, public holidays and the Christmas and New Year period, according to operational requirements.

Highly Desirable Experience

- Previous experience as a Hotel Manager, Duty Manager or Front Office Manager.
- Experience managing or coordinating Front Office, Housekeeping and Food & Beverage operations within the same property.
- Ability to communicate in at least three additional languages besides English.
- Experience supporting international travellers, corporate clients, group bookings and special accommodation arrangements.
- Formal education or qualifications in languages, tourism, hospitality or hotel management.
- Experience working in both international and Australian hospitality environments.
- Experience with staff training, operational reporting, financial administration, purchasing and supplier coordination.
- Experience with hotel reservations, corporate accounts, guest payments and operational reconciliation.

What We Offer

· Staff discounts across all W1 Hospitality venues

· $80,000 PA plus super

· 20% accommodation discount across group hotels

· Training and development opportunities

Pay: $80,000.00 per year

Benefits:

- Employee discount

Work Location: In person

📌 Hotel Manager (Fremantle)
🏢 Warders Hotel Group
📍 Fremantle