Remote Customer Experience & Product Communications Specialist (Newcastle City Council)

Remote Customer Experience & Product Communications Specialist (Newcastle City Council)

16 Oct
|
Aphex
|
Newcastle City Council

16 Oct

Aphex

Newcastle City Council

Aphex in Melbourne is seeking a Customer Experience professional to blend product knowledge with user-facing communication, supporting live chats, triaging feedback, and crafting clear guidance as the product evolves. You will own incident communication and help centre content, ensuring information stays accurate and helpful for users across channels.

You will collaborate with Product and Marketing to turn momentum into customer champions, while helping recent starters understand how Aphex works.

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📌 Remote Customer Experience & Product Communications Specialist (Newcastle City Council)
🏢 Aphex
📍 Newcastle City Council

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