About this prospect

Whilst on duty, volunteers are responsible for being ambassadors for Mareeba and the Atherton Tablelands. Volunteers will:

- Provide a warm, friendly and sincere welcome to visitors to Mareeba, thus enticing visitors to stay longer in our region.
- Develop knowledge base and respond to visitors in a timely manner, using the full extent of resources available.
- Assist visitors with all inquiries in an unbiased manner.
- Answer the telephone promptly and politely.
- Show a willingness to participate in tasks as requested by the Manager.
- Assist in administration duties including such duties as ensuring adequate stationery and printing supplies are held, mail collection, sales of tours and merchandise to visitors.
- Process merchandise sales when items are sold, details are entered on to the daily Sales Sheet and correct change is given.
- Prepare or close the register and EFTPOS system at end of day as may be required.
- Ensure the counter and display area is kept neat and tidy and replace brochures as needed.
- Maintain a high level of confidentiality at all times, respecting privacy of local business operators, fellow volunteers, the Mareeba Heritage Centre and its staff.




- When on duty at the Visitor Information Centre wear the uniform as provided and keep it maintained and wear name tag at all times whilst volunteering.
- Refer any inquiries beyond general enquiries (school groups, conferences, tour operators, Mareeba Chamber of Commerce etc.) to the Manager.
- Take detailed messages including name and telephone number of persons delivering brochures or leaving messages for staff or fellow volunteers.
- Accurately record and maintain entries on to the daily Statistics Sheet.

Requirements

- Working with Children Check

ID: 248245

Organisation

Mareeba Heritage Centre t/as Mareeba Heritage Museum and Visitor Information Centre

Category

Museums & Heritage

Location

Mareeba QLD

Time required

- Regular - more than 6 months
- Days: Weekdays, Weekends
- Times: Mornings, Afternoons
- minimum 4 hour shifts

Training

All volunteers receive an induction to the Mareeba Heritage Museum & Visitor Information Centre

Suitable for

- Younger Volunteers, under 18
- Travelling Volunteers
- Skilled Volunteers
- Centrelink Volunteers
- Work Experience
- Young adults, 18 - 24

Type of work

- Tour Guides, Information & Heritage
- Administration & Office Management

📌 Visitor Information Volunteer - Mareeba Heritage Centre
🏢 Fnq Volunteers
📍 Mareeba