APAC Customer Support Manager — AI-Driven Ops Lead (Sydney)

APAC Customer Support Manager — AI-Driven Ops Lead (Sydney)

16 Oct
|
Opal HealthCare
|
Sydney

16 Oct

Opal HealthCare

Sydney

Ingram Micro Inc. in Sydney is seeking a hands-on Manager, Customer Support to lead the APAC support team, own the queue, and drive escalations to resolution.

You will leverage automation and AI tools to reduce routine volume, coach the team, and ensure high standards of customer communication. The role requires guiding SLA performance, coordinating with Product and Engineering, and maintaining data quality across platforms.

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📌 APAC Customer Support Manager — AI-Driven Ops Lead (Sydney)
🏢 Opal HealthCare
📍 Sydney

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