About the Venue:
Overlooking the tranquil waters of West Lakes in Adelaide, The Lakes Hotel is a landmark waterfront hospitality destination offering 72 well-appointed guest rooms, many featuring balconies and picturesque lake views.

The property boasts an impressive range of dining, entertainment and event facilities, including Knots Kitchen, Tunki Restaurant, the Lakes Sports Bar and Goldrush gaming lounge. With seven versatile function spaces catering for up to 300 guests, alongside accommodation, leisure facilities and a range of dining experiences, The Lakes Hotel welcomes a diverse mix of corporate travellers, families, leisure guests and event attendees.

At The Lakes Hotel, we believe great hospitality brings people together through valuable food, drinks and company. With a strong connection to the local community and a commitment to putting people at the heart of everything we do, we strive to create memorable experiences for our guests and a welcoming environment for our team.

About the Role:
We are seeking a friendly, professional and guest-focused Guest Service Agent (GSA) to join The Lakes Hotel team on a casual basis.

While this is a casual opportunity to start with, there may be an opportunity for the right candidate to transition into a part-time position in the near future

As one of the first points of contact for our guests, you'll play an important role in creating a welcoming and seamless experience from arrival through to departure. Working at the front desk, you'll assist with check-ins and check-outs, manage guest enquiries, support reservations and help ensure every guest feels valued throughout their stay.

You'll work closely with housekeeping, maintenance, food and beverage, and the wider hotel team to ensure guest requests are handled efficiently and service standards remain consistently high.

This is a great opportunity for someone who enjoys interacting with people, takes pride in delivering exceptional customer service and thrives in a dynamic hotel environment. Previous front office experience is highly regarded,



although we're also interested in welcoming someone with a strong hospitality or customer service background who is eager to learn and develop their career.

Key Responsibilities:

- Welcome guests warmly and deliver a professional and memorable first impression
- Manage guest check-ins and check-outs efficiently and accurately
- Handle reservations, room allocations and guest requests in line with hotel procedures
- Respond to guest enquiries regarding accommodation, hotel facilities, dining options and local attractions
- Process payments, manage billing enquiries and maintain accurate guest records
- Assist with telephone enquiries, bookings and general front office administration
- Coordinate with housekeeping to monitor room status, availability and guest requirements
- Liaise with maintenance and other departments to ensure guest issues are resolved promptly
- Handle guest feedback and complaints professionally, escalating matters where appropriate
- Identify opportunities to enhance the guest experience and promote relevant hotel facilities and services
- Maintain a clean, organised and skilled front desk and reception area
- Follow hotel policies, security procedures and operational standards
- Support the wider team during busy periods, conferences, functions and peak accommodation periods

About You:

- Previous experience in a hotel reception, front office or Guest Service Agent role is highly regarded
- Experience using hotel property management systems (PMS) and reservation platforms is advantageous
- A friendly, approachable and professional manner
- Excellent communication and interpersonal skills
- A genuine passion for hospitality and creating positive guest experiences
- Strong attention to detail and organisational skills
- Confident handling guest enquiries, payments and administrative tasks
- Ability to remain calm, professional and solutions-focused in a busy workplace
- A proactive,



reliable and team-oriented approach
- Flexible availability across a casual roster, including weekdays, evenings, weekends and public holidays
- Australian working rights

Benefits:

- Casual opportunity at an established waterfront hotel in West Lakes
- Work across a diverse hospitality destination featuring accommodation, restaurants, bars and functions
- Food and beverage discounts across 50+ Oscars Group venues
- Career progression opportunities across accommodation and the wider hospitality group
- Internal and external training and development opportunities
- Mentoring and support from experienced hospitality professionals
- Employee Assistance Program and reward and recognition initiatives
- The chance to develop your front office and hotel operations skills within a growing hospitality group
- Be part of a supportive and passionate team committed to delivering exceptional guest experiences

About Us:
Oscars Group is a passionate, creative and dynamic privately owned hospitality group founded by the Gravanis family in 1986 with the acquisition of a single pub in Sydney's Inner West.

Today, Oscars Group is one of Australia's largest privately owned hospitality groups, featuring an ever-expanding portfolio of 50+ assets across NSW, Queensland, South Australia and Victoria. The group operates across accommodation, pubs and gaming, retail liquor, conference and event centres, premium restaurants, chartered vessels, and commercial and residential developments.

We are committed to creating environments where our people can grow, develop and deliver exceptional guest experiences.

If you're passionate about hospitality, enjoy making people feel welcome and are ready to take the next step in your hotel career, apply now and Join the Fun with Oscars Group!

Pay: $33.85 – $67.70 per hour

Benefits:

- Employee discount

Application Question(s):

- What days are you available to work?
- What's your current Visa status?

Experience:

- Front desk: 1 year (Preferred)
- Guest services: 1 year (Preferred)

Work Authorisation:

- Australia (Required)

Work Location: In person

📌 Guest Service Agent | GSA (West Lakes)
🏢 Oscars Group
📍 West Lakes