Senior Business Analyst, Contact Centre Tech (Hybrid) (Brisbane City)

Senior Business Analyst, Contact Centre Tech (Hybrid) (Brisbane City)

16 Oct
|
Iag
|
Brisbane City

16 Oct

Iag

Brisbane City

IAG is seeking a seasoned Business Analyst to bridge business demand and technology for its contact centre transformation. You will unpack requirements, shape epics and user stories, and provide clear estimates to support sprint delivery.

You will work across NICE CXone, Cisco, IEX WFM and AI capabilities, ensuring requirements are technically grounded and measurable. The role demands strong facilitation, documentation, and stakeholder management in a rapid-moving, hybrid delivery environment.

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📌 Senior Business Analyst, Contact Centre Tech (Hybrid) (Brisbane City)
🏢 Iag
📍 Brisbane City

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