Queensland Government is seeking a Skilled Support Team Leader to oversee the Queensland Government Contact Centre, ensuring delivery of trauma-informed and culturally responsive services. You will coach staff, implement service frameworks and drive continuous improvement to support high-impact customer interactions.
You will lead day-to-day operations, develop team goals, monitor performance, and collaborate with Quality, Business Improvement and engagement teams to embed approved service
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📌 Trauma-Informed Support Team Lead (Brisbane City)
🏢 Queensland Government
📍 Brisbane City
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