A Plus Nursing is seeking an experienced and highly organised NDIS Case Manager to oversee the coordination, management and delivery of disability support services to NDIS participants.

The successful candidate will be responsible for managing an allocated participant caseload, coordinating new referrals and participant onboarding, overseeing staff rostering, monitoring service delivery, addressing participant concerns and ensuring compliance with NDIS Practice Standards.

This is a hands-on role requiring strong leadership, excellent communication skills and the ability to independently manage day-to-day service operations while maintaining high standards of participant care, safety and satisfaction.

Key Responsibilities

1. Participant & Case Management

- Manage an allocated caseload of NDIS participants and oversee their ongoing support requirements.
- Coordinate participant referrals, intake assessments, onboarding and commencement of services.
- Develop, implement, monitor and regularly review individualised support plans, risk assessments and service agreements.
- Conduct regular participant visits, welfare checks and service reviews.
- Act as the primary contact for participants, families, guardians and support coordinators.
- Respond promptly to participant concerns, complaints, feedback and changes in support needs.
- Coordinate participant care reviews and ensure services remain aligned with individual NDIS goals.

2. Rostering & Staff Coordination

- Oversee daily and weekly staff rostering to ensure consistent service delivery.
- Coordinate shift allocations, cancellations, replacements and emergency staffing requirements.
- Match support workers with participants based on care requirements, qualifications, experience and preferences.
- Monitor staff attendance, performance, shift documentation and service quality.
- Provide guidance, support and operational direction to disability support workers.
- Identify staffing gaps and collaborate with management on recruitment and workforce planning.

3. NDIS Compliance & Quality Assurance

- Ensure service delivery complies with NDIS Practice Standards, organisational policies and relevant legislation.
- Oversee incident identification, documentation, escalation and follow-up.
- Identify safeguarding concerns and ensure reportable incidents are escalated in accordance with NDIS requirements.
- Maintain accurate participant records, progress notes,



care plans and compliance documentation.
- Monitor staff compliance with mandatory documentation, training and organisational procedures.
- Assist with internal audits, quality improvement initiatives and compliance reviews.
- Prepare participant progress reports, service delivery updates and other required documentation.

4. Stakeholder Communication & Engagement

- Build and maintain professional relationships with participants, families, support coordinators, allied health professionals and other stakeholders.
- Attend participant care meetings, case conferences and service reviews.
- Liaise with healthcare professionals and external service providers to coordinate participant support.
- Communicate service changes, concerns and updates to relevant stakeholders.
- Work collaboratively with management to resolve operational challenges and improve participant outcomes.

5. Operational Management & Reporting

- Monitor day-to-day NDIS service operations across allocated locations.
- Ensure services are delivered efficiently, safely and in accordance with agreed support arrangements.
- Identify and address service delivery risks, operational issues and participant concerns.
- Maintain accurate records of participant services, staff allocations and operational activities.
- Prepare regular caseload updates, incident summaries and service performance reports for management.
- Support continuous improvement of organisational processes, participant satisfaction and service quality.

Essential Selection Criteria

- Demonstrated experience in NDIS case management, disability service coordination or a similar position.
- Sound understanding of the NDIS framework, Practice Standards and safeguarding requirements.
- Experience coordinating disability support workers, participant services and staff rosters.
- Strong communication, interpersonal and conflict-resolution skills.
- Excellent organisational skills and ability to manage multiple priorities.
- Ability to work independently, exercise sound judgement and take ownership of an allocated caseload.




- Proficiency in client management systems, rostering software and Microsoft Office.
- Current NDIS Worker Screening Check or willingness to obtain one.
- Current driver's licence and willingness to travel for participant visits.

Desirable Qualifications & Experience

- Qualifications in Disability, Community Services, Social Work, Nursing or a related field.
- Experience supporting participants with complex care needs, psychosocial disabilities or high-intensity supports.
- Previous experience in disability service leadership, team coordination or operational management.
- Knowledge of NDIS incident management, complaints handling and quality assurance processes.
- Experience conducting participant assessments and developing individualised support plans.

Key Performance Expectations

The successful candidate will be expected to demonstrate:

- Participant Satisfaction: Maintain positive participant relationships and respond effectively to concerns and feedback.
- Service Continuity: Ensure participant shifts are appropriately staffed and minimise service disruptions.
- Compliance: Maintain accurate, current and audit-ready participant documentation.
- Incident Management: Ensure incidents and safeguarding concerns are promptly identified, escalated and addressed.
- Staff Performance: Promote professional conduct, accurate documentation and consistent service quality.
- Operational Efficiency: Effectively manage participant caseloads, staffing requirements and day-to-day service operations.
- Communication: Provide timely updates and reports to management and relevant stakeholders.

Reporting Structure

Reports To: NDIS Operations Manager / Company Director

Works Closely With: Disability Support Workers, Rostering Team, Recruitment Team, Participants, Families, Support Coordinators and Allied Health Professionals.

How to Apply

Interested candidates are invited to submit their resume and a brief cover letter outlining their relevant experience.

Email: [email protected]
Subject: NDIS Case Manager

A Plus Nursing Pty Ltd is an equal opportunity employer committed to delivering secure, inclusive, high-quality and person-centred disability support services.

Pay: $32.00 – $36.00 per hour

Expected hours: 20.0 – 30.0 per week

Benefits:

- Travel reimbursement
- Work from home

Work Location: Hybrid remote in Tasmania

📌 NDIS Case Manager (Tasmania)
🏢 A PLUS NURSING
📍 Tasmania