Role: Fraud Investigator, Fraud Management Investigations and Intelligence Service NSW

Grade: Service NSW 7/8 salary package starts from $109,166 plus employer's contribution to superannuation and annual leave loading

Employment Type: 1 or more ongoing or temporary roles (minimum 12 months)

Location: Sydney (Haymarket), Parramatta, Gosford, Newcastle and Wollongong. Other locations will be considered on a case by case basis. We support flexible and hybrid work arrangements with an in-office requirement of 2 days per week. This may be subject to change in line with workplace policies

Help detect and investigate fraud and protect the public. Do you enjoy using your investigation and financial and ID fraud skills, analysing data, developing intelligence and applying analytical thinking? Fraud Management, Investigations and Intelligence (FM) within Service NSW is looking for a Fraud Investigator to join our team. We are a high impact team focused on supporting customers across NSW in delivery of payments and during and after disasters by investigating alleged financial and ID fraud, for the protection of the public.

Your responsibilities will include:

- Prepare and undertake complex investigation activities as part of the delivery of programs and transactions to ensure compliance with applicable legislation.
- Research, analyse, collate information, and identify trends and policy issues from internal and external sources to provide recommendations regarding, legislative non-compliance and/or fraud identification, investigation and evidentiary processes to inform decision making.
- Prepare, present and review evidence, reports and submissions to make appropriate recommendations and/or take actions under delegation to address issues of non-compliance or high risk within fraud to inform decision making
- Gather and review evidence and prepare and maintain accountable records, documents, submissions, police referral packs, policies and reports to recommend appropriate action to decision makers and ensure recording keeping and legislative requirements are met and to support prosecutions by law enforcement agencies

About you:

- Adaptability and a willingness to learn: You are comfortable working in a fast paced, dynamic environment, adapting to changing priorities, and continuously learning new skills and knowledge.
- Demonstrated experience with investigation systems and analysing metrics within case systems.
- Strong attention to detail: The information our team produces is used to support law enforcement prosecutions and influence change across Service NSW, so we need to be confident in the quality of the work produced.




- Effectively balancing work volume and quality given limited resources, to achieve investigation deadlines and milestones to the required standards given the need to simultaneously prepare
- Deliver multiple outcomes which are often complex and interconnected.
- Understanding of Digital Identity investigations and relevant legislation, regulations, and compliance requirements
- Experience in both financial and identity fraud areas is highly desirable.
- You have a current Certificate IV in Government Investigations or a willingness to complete one, or experience in an investigative role.
- It is desirable that you have experience using case management systems, fraud detection and entity resolution systems, and/or data analytics to support investigations and decision-making

Why join us?

At Service NSW, you'll have the opportunity to lead work that has a direct impact on protecting public trust and delivering positive outcomes for the NSW community. You'll work alongside passionate and dedicated professionals in a collaborative environment that values innovation, integrity and continuous improvement.

Essential Requirements

- Appointment and ongoing assignment is subject to satisfactory participation in pre-employment checks, ongoing probity screening, and completion of a satisfactory criminal record check.
- From time to time you will need to provide witness statements and attend court to support prosecutions of matters referred by Service NSW.

For enquiries relating to this recruitment process please contact Alyssa Shearman via @customerservice.nsw.gov.au

For more information on the role and its accountabilities please contact James Thomas, Senior Investigator via @service.nsw.gov.au

Click Here to access the Role Description . For enquiries relating to recruitment please contact Alyssa Shearman via @customerservice.nsw.gov.au .

This role has been advertised externally and a talent pool may be created for any temporary or ongoing opportunities that arise over the next 18 months.

Closing Date: Wednesday 28th October 2026 at 9.59am

Careers at Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform.



Come join us and influence the future of our excellent state.

Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here .

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 0000 0130 or @customerservice.nsw.gov.au.

For more information, please visit

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Service NSW is an award-winning NSW government initiative delivering improved one-stop services for government customers. Service NSW has been shaped by our customers – who want easier and more online access to government services and a single point of contact.

Service NSW delivers more than 800 transactions – including driver licences, birth certificates, Seniors Cards and Fair Trading licences through one digital service, one phone number and a network of one-stop shops.

Service NSW is also working to deliver more transactions online in step with growing customer demand for quick and easy online services. This is complemented by a phone service at 13 77 88.

Source: This is an extract from the company's own website.

Service NSW is an award-winning NSW government initiative delivering improved one-stop services for government customers. Service NSW has been shaped by our customers – who want easier and more online access to government services and a single point of contact.

Service NSW delivers more than 800 transactions – including driver licences, birth certificates, Seniors Cards and Fair Trading licences through one digital service, one phone number and a network of one-stop shops.

Service NSW is also working to deliver more transactions online in step with growing customer demand for quick and easy online services. This is complemented by a phone service at 13 77 88.

Source: This is an extract from the company's own website.

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📌 Fraud Investigator (Sydney)
🏢 Service NSW
📍 Sydney