Ligentia (Member of the ASYAD Group) is a leading global supply chain technology and services provider. With expert teams and clever technology, we support customers across sectors including retail, consumer goods brands, automotive and healthcare – solving problems and making sure their goods arrive on-time and in-full, reliably, efficiently, cost-effectively and increasingly, sustainably.

We’re looking for an IT Service Analyst (Level 1) to join Ligentia and provide responsive, practical technical support to our people across the region. We are open to candidates based in either Brisbane or Melbourne.

You’ll be a key point of contact for users requiring technical assistance, helping diagnose and resolve hardware, software and network issues, while working closely with our Group IT team and escalating more complex matters when required. There will also be an opportunity to grow within the role as you take greater ownership of IT support and service functions across Australia within a global organisation.

What you’ll be doing:

- Responding to, logging and classifying IT support requests through our helpdesk system
- Troubleshooting issues across Windows/macOS, Microsoft 365, Ligentix platforms, hardware, basic networking
- Providing remote support and applying fixes to user devices
- Escalating complex or unresolved issues to Tier 2/Tier 3 infrastructure or development teams
- Setting up user profiles,



resetting passwords and managing access permissions
- Maintaining clear technical documentation and contributing to the knowledge base
- IT Asset Management: tracking, auditing, storing and maintaining accurate records of company IT assets and equipment
- Promoting good technology practices and supporting compliance with IT security policies

What we’re looking for:

- Familiarity with operating systems, Microsoft 365, Active Directory and basic TCP/IP networking
- Strong troubleshooting and problem-solving skills
- Explicit written and verbal communication skills, with the patience to support users with varying levels of technical knowledge
- An understanding of IT service management frameworks such as ITIL
- ServiceNow experience would be advantageous, but is not essential
- An IT qualification or relevant certifications such as CompTIA A+, Microsoft certifications or ITIL Foundation would be beneficial

What's on offer

- Competitive remuneration package
- Genuine opportunity to grow
- Work and learn from our Global IT team
- Birthday leave - never work on your birthday anymore!
- Discounted car hire and employee benefits scheme
- Discretionary bonus

You’ll suit this role if you enjoy solving problems, supporting people and taking ownership of issues through to resolution while working as part of a broader global technology team.

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📌 IT Service Analyst (Brisbane)
🏢 Ligentia Group
📍 Brisbane