Your primary focus will be responding to Sales, Charters and function enquiries, understanding each customer's requirements and presenting suitable options across our fleet and onboard services. You will maintain regular contact with prospective customers, follow up proposals, identify opportunities to increase booking value and ensure every confirmed event is accurately communicated to our reservations, accounts, catering and vessel operations teams.

Key responsibilities

Proactively identifying and developing new business opportunities for private charters, weddings, corporate events, groups, daily sales and functions

Building relationships with prospective customers, businesses, event organisers and all trade partners to generate enquiries and bookings

Responding to trade partners, private charter, wedding, corporate event, group and function enquiries

Discussing customer requirements, including dates, passenger numbers, catering, accessibility, entertainment and event arrangements

Preparing skilled proposals and quotations using approved packages, pricing and templates

Proactively following up enquiries and working to convert suitable leads into confirmed bookings

Recommending appropriate catering, beverage and event options to improve the customer experience and booking value

Coordinating deposits, contracts, menus, schedules, run sheets and final passenger numbers

Preparing complete operational handovers for reservations, accounts, catering,



vessel operations, masters and crew

About you

Experience in sales, tourism, hospitality, events, functions or a similar customer-focused role

Confidence discussing customer requirements and guiding enquiries toward a booking decision

Strong written and verbal communication skills

Excellent organisation and the ability to manage multiple enquiries and deadlines

Experience preparing quotations, proposals, event schedules or customer documentation

Strong attention to detail, particularly with dates, pricing, inclusions and booking conditions

Competence using Microsoft Office, Canva, customer databases, shared calendars and file-management systems

A cooperative approach and the ability to work effectively with operational departments

The judgement to manage routine matters independently and elevate non-standard requests appropriately

About us

Moonshadow-TQC Cruises is a leading operator of dolphin and whale watching cruises, island tours, sightseeing experiences, and private charters-including weddings and unique events, in the stunning Port Stephens region. Renowned for delivering outstanding customer service and maintaining a strong commitment to environmental sustainability, we are an award-winning leader in the local tourism industry. As we continue to grow and evolve, we invite you to join our dynamic team and contribute to our ongoing growth.

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📌 Sales and Events Co-Ordinator (Nelson Bay)
🏢 Moonshadow-TQC Cruises
📍 Nelson Bay