In this onsite role at Ingleburn NSW, you will work closely with the IT team, developing skills across helpdesk and user support, device setup and configuration, troubleshooting hardware and software issues, and general IT coordination.

Key responsibilities

Diagnose and resolve hardware and software issues for desktops, laptops, mobile devices, printers, and other peripherals

Provide first-level support to users via phone, email, remote tools, and in person

Guide users through solutions for common problems, escalating to relevant teams when necessary

Manage and update tickets in the IT Ticketing System (JIRA) promptly and effectively

Set up new employee accounts, devices, and system configurations

Configure user access, security settings, application profiles, and Wi-Fi

Provide onboarding guidance to new employees (accessing systems,



VPN, Wi-Fi, etc.)

About you

A passion for technology and automation, with a curious and proactive mindset

Eagerness to learn and experiment with current technologies

Basic knowledge of Windows OS and Microsoft 365 Suite

An understanding of networking basics (VPNs, firewalls)

Strong problem-solving skills and the ability to work independently

Team-oriented attitude with excellent communication and customer service skills

Professionalism, respect for others, and a willingness to assist and collaborate

A strong work ethic with an analytical approach to problem-solving

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📌 IT INTERN (Sydney)
🏢 Bromic Group
📍 Sydney