Founded in 1996, Eastern Plant Hire set out with a clear vision: to innovate the earthmoving equipment hire industry and become Australia’s leading plant hire agency. 30 years on, we proudly service the greater Brisbane, Gold Coast, Sydney, and Melbourne regions, delivering what we’ve become known for: The Best Service on Earth.

Our business was built on a deep understanding of our customers’ needs from project scope and operational demands, to the unique challenges of each job. That customer‑first foundation continues to drive us today.

We are committed to constantly improving and evolving our services to ensure we deliver industry‑leading earthmoving equipment hire every time, on every site.

Proudly 100% Australian owned and operated.

Reporting to the Strategic Sales Manager and working alongside the Sales Team, you will:

- Source, research, and assess potential Clients through a range of approved lead generation databases and channels.
- Establish and strengthen relationships with key stakeholders to uncover new opportunities and support business growth.
- Research, identify, and nurture potential Clients by guiding opportunities from lead generation and qualification through to relationship development and final sale.
- Support and execute lead generation programs aligned with marketing initiatives and sales strategies.
- Engage with prospective Clients in a professional and customer‑focused manner across telephone, email and digital communication platforms.
- Ensure all information is accurately captured and maintained within EPH’s CRM.
- Track and evaluate metrics, using insights and data to enhance targeting, improve engagement and increase conversion rates.

We’re looking for ambitious individuals eager to learn, grow, and take on new challenges.



Whether you have extensive experience or not, your drive, determination, and willingness to succeed are what matter most. If you’re ready to start a rewarding career and develop the skills that will set you up for long‑term success, we encourage you to apply!

However, you must have:

- Previous experience in outbound telephone sales, business development or a lead generation role.
- Experience in logistics, transport or B2B services is advantageous however not essential.
- Excellent verbal and written communication skills, with the ability to confidently engage prospective clients across phone, email and online channels.
- Strong organisational abilities and a meticulous approach to daily planning, following procedures and maintaining accuracy.
- A self‑driven and proactive working style, with a demonstrated ability to meet performance objectives and contribute to team success.
- The ability to use CRM platforms, databases and lead management tools.

Why choose EPH:

At EPH, we build careers. What sets us apart? It’s straightforward: we put people first. Whether you’re in the office, on‑site, or behind the wheel, you’re part of a team that values hard work, innovation, and a bit of fun along the way.

Remuneration:

We offer an attractive annual salary.

Benefits:

- Shopping, gym membership, eyewear, childcare daily rate discounts.
- Electricity and gas discounts,



salary sacrificing (novated lease options).
- Employee assistance program (with free professional counselling).
- Employee referral bonuses and early wage access options.

Work location:

Located at our MCC Global IML Scoresby Facility.

Role context:

Provide strong customer Service experience by serving as the central operational and commercial liaison between the customer and internal teams.

Key responsibilities:

- Build strong customer partnerships by managing key accounts, understanding customer needs, and becoming a trusted day‑to‑day contact.
- Coordinate orders and projects from start to finish, ensuring accurate processing, smooth production scheduling, and on‑time delivery.
- Monitor commercial and financial outcomes, including pricing, order accuracy, invoicing support, and follow‑up activities.
- Resolve customer issues proactively by investigating concerns, coordinating with internal teams, and identifying opportunities for continuous improvement.
- Track and report on key performance indicators (KPIs) to help drive service excellence, operational efficiency, and customer satisfaction.
- Work closely with production, supply chain, and sales teams to ensure customers receive clear communication and outstanding support throughout the order lifecycle.

Requirements:

Must have valid Australian working rights. All applicants will undergo a pre‑employment medical including drug and alcohol testing. All applicants will be treated in the strictest of confidence. No agencies please.

Application process:

Submit your application and be prepared for a behavioural and video interview assessment. Suitable candidates will then be invited for an in‑person interview.

HP

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