About the role

Our College is seeking an enthusiastic and motivated Customer Service & Sales Advisor to join our team in Parramatta, NSW.

This full-time position combines customer service, reception duties, student recruitment and sales, offering an exciting opportunity to be part of an established and growing vocational education organisation.

As a key point of contact for our College, you'll be responsible for managing general telephone and reception enquiries, assisting existing students and providing professional, friendly service to prospective students, employers and other stakeholders.

You'll also play an key role in promoting our vocational education and training programs, responding to course enquiries and guiding prospective students through the enrolment process.

We're looking for someone who enjoys speaking with people, building relationships and achieving results. You'll be part of a supportive team that values initiative, customer service excellence and a genuine commitment to helping students succeed.

Key responsibilities

Manage incoming telephone calls, general enquiries and reception duties, ensuring all callers and visitors receive friendly, professional and timely assistance.

Respond to enquiries from prospective and existing students, employers and members of the public via phone, email and in person.

Direct enquiries to the appropriate departments or team members and ensure messages and follow-up requests are handled efficiently.

Provide general administrative and customer service support to assist with the day-to-day operations of the College.

Understand prospective students' career goals, training needs and circumstances to recommend suitable courses and training options.

Provide clear information about course offerings, fees, payment options, government funding opportunities and enrolment requirements.

Manage incoming course enquiries and guide prospective students through the initial stages of the enrolment process.





Proactively follow up with prospective students and warm leads to encourage enrolments.

Build and maintain positive relationships with students, employers and other stakeholders.

Maintain accurate records of enquiries, conversations and follow-up activities using our Customer Relationship Management (CRM) system.

Work towards individual and team enrolment and sales targets.

Identify opportunities to improve customer engagement, enquiry conversion and the overall student experience.

Collaborate with administration, training and management teams to ensure a smooth and positive student experience.

Represent our College professionally and positively in all interactions.

What we’re looking for

We're looking for a confident communicator who enjoys helping people and has a proactive approach to customer service and sales.

The ideal candidate will demonstrate:

Previous experience in customer service, reception, sales, student recruitment or a similar customer-facing role.

Excellent verbal and written communication skills, including confidence communicating with customers over the phone.

A friendly, professional and engaging approach to customer interactions.

The ability to build rapport quickly, understand customer needs and recommend suitable solutions.

A results-driven attitude with the motivation to achieve sales and enrolment targets.

Strong organisational skills and the ability to manage multiple enquiries, administrative tasks and follow-ups.

Experience using CRM systems and confidence learning new technology.





Good attention to detail and accurate recordkeeping skills.

The ability to work independently while contributing positively to a team environment.

A proactive approach to problem-solving and overcoming customer objections.

Professional presentation and a genuine commitment to delivering excellent customer service.

A willingness to learn about vocational education, government-funded training and our range of courses.

Previous experience in vocational education and training (VET), registered training organisations (RTOs) or student enrolments will be highly regarded, but is not essential.

What we offer

As part of our team, you'll enjoy:

- A full-time, office-based position in Parramatta, NSW.
- A welcoming, friendly and supportive team environment.
- Comprehensive training on our courses, enrolment processes and systems.
- Opportunities for professional development and career progression.
- A collaborative workplace where your ideas and contributions are valued.
- The opportunity to make a genuine difference by helping people access education and improve their career opportunities.

About us

Our College is an established Registered Training Organisation (RTO) delivering nationally recognised vocational education and training across a range of industries.

We work with individuals, employers and industry partners to provide practical, flexible and career-focused training solutions.

With a strong commitment to quality education, student support and positive employment outcomes, we pride ourselves on helping students gain the knowledge, skills and qualifications they need to succeed.

As our College continues to grow, we're looking for motivated people who share our passion for education, customer service and creating opportunities for others.

Join our team in Parramatta and help people take the next step towards a brighter future through education.

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📌 Customer Service Sales Advisor (Parramatta)
🏢 Adept Training
📍 Parramatta