As the Service Manager, you'll oversee the day-to-day operations of our houses and support teams, ensuring our participants receive protected, consistent, and empowering support. You will lead staff, manage client intake, oversee rostering, build stakeholder relationships, and support the growth of our services. This is a hands-on leadership role with variety every day. Some out of hour's work will be required.

Key responsibilities

Lead, support and supervise Team Leaders and Support Workers

Oversee client intake, onboarding and compatibility assessments

Manage daily operations across multiple SIL houses

Provide oversight of rosters, staffing levels and continuity of support

Build and maintain strong relationships with families, Support Coordinators and external partners

Prepare service quotes, service agreements and ensure funding accuracy

Manage incidents, complaints and conflict resolution professionally

Ensure quality, safety and compliance across all service delivery





Contribute to business development through enquiry conversion and service growth

About you

Experience in disability services, SIL, NDIS or community support

Leadership experience managing teams in human services

Strong organisational, communication and conflict-resolution skills

Ability to work across multiple sites and prioritise effectively

Knowledge of NDIS requirements, safeguarding and quality processes

Cert IV or higher in Disability, Community Services or related field (preferred)

Current NDIS Worker Screening, Police Check, Driver's License

Supportive leadership and an engaged, values-driven organisation

Opportunities to lead improvements and shape services

Professional development and career progression

A chance to genuinely make a difference every day

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📌 Service Manager (Adelaide)
🏢 Nameless
📍 Adelaide