Job Description

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Across Australia Just Better Care provides in-home aged care and disability support services, supporting people to live independently.

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- Explore the opportunity to develop your career in a growing industry
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- Join a friendly, professional business that provides you with ongoing training and support
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- Enjoy the benefits from joining a national network, whilst working locally
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Explore the opportunity to develop your career in the growing aged care and disability industry. We are currently looking for a Client Services Administrator/Scheduling Assistant to join our Central QLD team. Just Better Care professionals play a key role in helping families receive the care and support services they need. You will be the point of contact for Community.

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Position Purpose

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To coordinate client services and support worker rosters across aged care and disability support, ensuring services are scheduled efficiently and client enquiries are managed professionally and promptly.

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Key Duties and Responsibilities

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- Coordinate and maintain client schedules and support worker rosters.
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- Fill vacant shifts and arrange replacement support workers for planned and unplanned absences.
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- Manage client cancellations, last-minute changes, and urgent scheduling requests.
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- Respond to client calls, emails, and enquiries in a professional and timely manner.
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- Communicate roster changes and service updates to clients, support workers, and relevant team members.
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- Maintain accurate scheduling records, client information, and service documentation.
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- Monitor unfilled shifts and follow up on outstanding scheduling issues.
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- Escalate unresolved roster gaps, client concerns, and potential service disruptions to management.
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- Provide general administrative support to the client services and scheduling team.
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- Maintain client confidentiality and comply with organisational policies and relevant procedures.
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Mandatory Requirements

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- Hold a current Yellow Card or applicable NDIS Worker Screening Clearance
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- Hold a current, unrestricted open driver's licence.
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- Have access to a reliable, registered and roadworthy vehicle where required for work.
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- Maintain current full comprehensive motor vehicle insurance for any personal vehicle used for work purposes.
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Essential Skills and Competencies

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- Strong organisational and time-management skills.
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- Excellent communication and customer service skills.
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- Ability to manage competing priorities and last-minute changes.
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- Strong attention to detail and problem-solving skills.
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- Ability to work independently and collaboratively in a fast-paced environment.
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- Professional, compassionate, and client-focused approach.
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- Previous experience in the industry.
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- Sound computer skills
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What we offer:

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- Training & career development opportunities (including free access to online learning tools & programs)
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- Friendly, flexible and supportive work environment
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- Access to our free Employee Assistance Program
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- Staff recognition programs
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- Ongoing support and advice from experienced, friendly, local office staff
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Next steps:n

If you would like to join our growing team of Community Support Professionals and become part of our friendly, skilled network please Apply today.

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📌 Client Services Administrator / Scheduling Assistant (Rockhampton)
🏢 Just Better Care
📍 Rockhampton