Join a community-minded team helping customers with their energy needs.
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Why this role
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- Long-term position with supportive leadership
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- Local office in Maroochydore—work where you live
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- Purpose-led—help deliver better local energy solutions and a smoother customer experience as we scale
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The opportunity
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As the first point of contact for LPE customers and stakeholders, you’ll deliver calm, practical help across phone, email and our ticketing system. You’ll handle move-ins/move-outs, billing questions, low-level complaints and early-stage payment support, ensuring every interaction is timely, accurate and professional.
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What’s in it for you
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- Stability: clear targets and supportive coaching
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- Growth: energy industry exposure
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- Impact: help customers navigate bills, usage and hardship with empathy
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What you’ll bring
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- A genuine passion for customer service and a steady, solutions-focused style
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- Clear verbal and written communication; confident handling challenging calls politely
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- Strong attention to detail and accuracy with follow-through
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- Comfort using everyday software (Microsoft 365/Excel, ticketing/CRM or portals)
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- Flexibility to adapt across teams and tasks based on business needs
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- Nice to have: Call-centre or utilities experience (energy, water, telco)
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- We welcome applicants with diverse work experience,
people returning to work, and those seeking a reliable, long-term role on the Sunshine Coast.
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What you’ll do
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Reporting to the Customer Support Manager in a agile team of 5, you will:
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- Respond to general enquiries with empathy and efficiency across phone and email
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- Set up account activations and move-ins/move-outs; liaise with site stakeholders
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- Troubleshoot billing and usage concerns in partnership with our Billing team
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- Arrange payment plans, manage early debt activity and disconnection notifications
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- Support customers experiencing hardship via established processes and guidelines
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- Keep accurate notes and follow compliance requirements every time
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- Collaborate with your team and the wider business to improve how we work
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Perks + culture
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- Paid day off every year on your work anniversary
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- Discounted electricity plan
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- Unlimited access to online learning (you’re encouraged to use it!)
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- Free access to our employee assistance program (for you and your family)
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- Supportive culture where curiosity, growth and teamwork are core values
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Sound interesting?
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If you’re looking for more than just a job — somewhere you can build a solid foundation, learn fast, and be part of a down-to-earth team apply now. Applications close on 13 November 2026.