Service Manager (Automotive Technical Manager)

Job Type: Permanent position | Full time position

Job Description

Position: Service Manager (Automotive Technical Manager) Location: 54 Duckworth Street, Garbutt QLD 4814 Position Type: Full-time, permanent Salary: $85,000 - $95,000 plus superannuation, dependent on experience Elevate Your Career in Townsville! Our client, Townsville Auto Group, is seeking an experienced Automotive Service Manager / Workshop Controller ready to take the next step in their career and lead a high-performing workshop team. Townsville Auto Group is part of the established Pickerings Auto Group, which has been operating in Australia for more than two decades. As a respected automotive dealership, our client is committed to delivering quality vehicle servicing, strong customer service, and high-level technical support across its workshop operations. This opportunity comes with competitive remuneration, genuine career advancement pathways, and the chance to join a well-established automotive business in North Queensland.

Key Responsibilities

- Take responsibility for upholding dealership and manufacturer standards across the service department;
- Ensure the quality of output from the service workshop is maintained at a high level and all customer expectations are satisfied or exceeded;
- Oversee, prepare, supervise, and control all service and technical activities within the automotive workshop;
- Provide high-level technical guidance to Workshop Controllers,



Technicians, and Apprentice Technicians in diagnosing complex vehicle problems;
- Provide direction, leadership, and feedback to all workshop team members and supervisory staff;
- Monitor and maintain customer-service standards and implement strategies for continuous improvement;
- Implement systems to ensure customers are followed up after services and satisfaction is consistently monitored;
- Coordinate with Workshop Controllers to ensure effective allocation of labour and optimal productivity;
- Inspect and road test vehicles where required to ensure repairs meet manufacturer and customer requirements;
- Ensure all jobs are completed correctly the first time, maintaining high quality and efficiency standards;
- Take responsibility for maintaining strong customer relations and resolving escalated issues.

You

- Proven experience in automotive service management or a similar leadership role
- Strong technical background with expertise in automotive systems and diagnostics
- Excellent organisational and communication skills
- Leadership qualities with the ability to inspire and guide a team
- Commitment to delivering outstanding customer service

Why Join Our Client?

- Competitive salary package
- Genuine opportunities for career progression
- Work within a respected dealership group
- Supportive team environment
- Opportunity to live and work in Garbutt/Townsville, Queensland

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📌 Service Manager (Automotive Technical Manager) (Townsville City)
🏢 Yakr
📍 Townsville City